iOS · Android

ChatNaWeb

Live chat for your website — and a mobile app where operators answer visitors from anywhere.

ChatNaWeb is a Czech live chat tool for websites: a widget that lets visitors write straight from the site, and an operator app where the team replies and keeps track of every conversation. The mobile app puts the whole platform in operators' pockets — push notifications about new messages let them reply in real time even when they are away from their computer. It is a native client for iOS and Android, built on top of the ChatNaWeb web dashboard.

All conversations at a glance, in one place

The chat inbox brings together conversations from all your websites. Each one shows the visitor's name and contact details, which website they are writing from and what state the conversation is in.

• Full-text search and filtering across conversations.
• Conversation status at a glance — open or closed.
• Customer ratings (★) shown right on closed conversations.

Reply to visitors in real time

The conversation view shows the full message history and the visitor's context — which page of the website they are on right now and where they are connecting from. You reply with a single tap.

• See the page the visitor is browsing and their approximate location.
• If the customer is offline, your reply reaches them by email.
• Send photos from the camera or gallery straight into the chat.

The chatbot replies even when you're offline

Outside working hours, a bot takes over the conversation. You set up its welcome message and a branching menu of buttons that guide visitors to an answer or to leaving their contact details.

• A welcome message and button menu tailored to each website.
• The bot switches on automatically when no operator is online.

Add it to your website with one line of code

You add the chat to a website by inserting a short script — no complex integration. From one account, you can then manage several websites, depending on the number of licenses.

• Ready-made widget code to copy — just paste it into the page.
• Manage multiple websites from one account, depending on your license.
• Separate bot rules for each website.

Insight into chat traffic and support quality

Statistics show how many conversations and messages took place, how quickly operators respond and how customers rate the support — both overall and day by day.

• Number of conversations and messages for a selected period.
• Operator response rate and customer satisfaction.
• A chart of the last 30 days and a day-by-day breakdown.

A native iOS and Android app on top of the web platform

The mobile app is a native client for iOS and Android, built on top of the ChatNaWeb web platform. The dashboard interface runs in an embedded WebView, while the native layer adds what the web can't do on its own — instant push notifications, sign-in with Google or Apple ID, and camera access.

• Instant push notifications about new messages (Firebase Cloud Messaging).
• Password-free sign-in with Google or Apple ID.
• Operator profile and online/offline status switching.
• A single codebase shared with the web app, thanks to WebView.